Frequently Asked Questions

Everything you need to know about your Rennaï beauty experience.

How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.

Are Rennaï products cruelty-free?

Yes, we are committed to ethical beauty. All Rennaï products are 100% cruelty-free and we do not test on animals at any stage of production.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I know if a product is right for my skin type?

Each product page includes a detailed 'Skin Type' guide. If you need personalized advice, you can contact our beauty consultants via our live chat.