Returns & Exchanges

At Rennaï, we want you to be completely satisfied with your beauty ritual. If you are not entirely happy with your purchase, we offer a 30-day return window for items in their original, unopened condition.

1

Initiate Your Request

Log in to your account and navigate to your order history to select the items you wish to return and receive a prepaid shipping label.

2

Secure the Package

Place the unused products in their original packaging, ensuring they are well-protected to prevent damage during transit.

3

Ship It Back

Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of starting the request.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing